Difficult patients/people elicit emotions in us we’d prefer not to have. These people may be patients, colleagues, staff and others in your life. Let’s find creative ways of dealing with them, making peace, not war! It takes two people to make situations “difficult.” What part do you play? What can you learn about yourself and them? We’ll ask our audience to suggest difficult scenarios, e.g. the demanding, controlling, non-compliant or unappreciative patient/person, and generate many different approaches to solving these frustrating situations. Handouts will be provided giving “answers” to how to handle medicine and life’s most frustrating interactions. This session will be touching, filled with smiles and heartfelt insights and be, by the way, excellent for risk management. Guaranteed to be memorable, practical, and life/spirit enriching!
Learning Objectives:
Identify 10 specific strategies in dealing with difficult people/patients.
Learn and experience specific approaches in dealing with many participants’ unique difficult person scenarios.
Review and leave with practical tools and techniques in dealing with difficult people/patients.
ANCC Credits: 1.0